Broker profile

ZoomInfo

A B2B sales-intelligence and contact-database company headquartered in Vancouver, Washington, operating as ZoomInfo Technologies Inc. and listed on Nasdaq since its June 2020 IPO. What it sells is your work email, work phone, job title, company hierarchy, and work history, not your home address or relatives. It was founded in 2007 as DiscoverOrg, acquired Zoom Information, Inc. in 2019 and took its name. It settled the Ramos right-of-publicity class action for $29.55 million in November 2024.

Visit zoominfo.com

ZoomInfo overview

At a glance

Quick facts

Privacy Risk

LimitedModerateSubstantialExtensive

Data published: Substantial
Re-listing frequency: Occasional
Complaint record: Pattern of complaints
Opt-out friction: Moderate
Operator opacity: Fully disclosed
Prior data incidents: None documented

Each broker is scored 1 to 4 across the six dimensions above; higher means more exposure, and the overall gauge is their average.

What each dimension means

Data published: how much and how sensitive the personal data they put out.
Re-listing frequency: how quickly you reappear after opting out.
Complaint record: the volume and pattern of complaints across BBB, Trustpilot, and Sitejabber. No listing, or a listing with no reviews, counts against the broker.
Opt-out friction: how hard the removal process is to complete.
Operator opacity: how hidden the operating company and its principals are.
Prior data incidents: history of breaches or leaks of the data they hold.

Category: B2B sales intelligence · contact database
Operating entity: ZoomInfo Technologies Inc.
Founded: 2007
Rebranded: Feb 2019
Headquarters: Vancouver, Washington
Public listing: Nasdaq, since June 2020
Marquee litigation: Ramos $29.55M
FCRA covered?: No

Background

Company history

ZoomInfo's product is a paid business-contact database. Salespeople, recruiters, and marketers subscribe to look up the work email, work phone, job title, and company hierarchy of professionals they want to reach. The data is sourced through a mix of web scraping (corporate websites, LinkedIn profiles, business cards in email signatures), partner data licensing, and a contributor model where ZoomInfo customers donate contact data from their own CRMs in exchange for credits. The revenue model is enterprise sales subscriptions, not consumer transactions.

Original name: DiscoverOrg
Founded: 2007
Acquired Zoom Information Inc.: Feb 2019
IPO: Jun 2020 (Nasdaq)
Disclosed acquisitions: 13

DiscoverOrg was founded in 2007 with a focus on IT-department contact data for tech-sales teams. Over the next decade it made a series of acquisitions in adjacent verticals (RainKing, NeverBounce and others) and in February 2019 acquired its larger competitor Zoom Information, Inc., the deal that gave the combined company the ZoomInfo brand. In June 2020 ZoomInfo went public on Nasdaq.

The contact-data product is sold through ZoomInfo's SalesOS, MarketingOS, TalentOS, and OperationsOS subscription tiers, plus an enterprise data-warehouse integration. ZoomInfo also operates a free community edition where users contribute contacts in exchange for limited search credits. That contributor model is a key data-acquisition channel and was a central point in the Ramos right-of-publicity class action.

ZoomInfo is a different kind of "data broker" than the people-search brokers in this directory. Whitepages, Spokeo, and the others publish consumer profiles you can search for free; ZoomInfo's database is paywalled and targeted at B2B sales workflows. The privacy concern still maps - your work email and phone are being sold without consent - but the audience is enterprise sales teams rather than nosy strangers. Closest comparisons in this directory are Acxiom (B2B marketing data) and Foursquare (B2B location data) - all three are paywalled and not consumer-facing.

The Ramos $29.55M settlement (Nov 13, 2024) is the largest right-of-publicity settlement we've documented against any broker in this directory to date. The case centered on ZoomInfo using class members' professional identity (name and work details) to advertise paid subscriptions. See the litigation section below for the docket and the state-fund allocations.

Data Published

Data types

Professional contact data

Full names
Work email addresses (often inferred from naming-convention patterns)
Work phone numbers, including direct-dial extensions where available
Mobile numbers, which its privacy policy lists alongside business numbers
Job titles and seniority levels
Department / function (Sales, Marketing, Engineering, etc.)
Employer name and corporate-hierarchy position (manager / direct-reports relationships)
Business addresses (employer locations, not home addresses)
Work history (previous employers, role transitions)
Inferred intent-to-buy signals (based on web behavior tracked across ZoomInfo partner sites)
Company-level firmographic data (industry, revenue, headcount, tech stack)

How the data is sourced: Web scraping of public corporate sites + LinkedIn-style profile data; partner data licensing; the "community edition" contributor model where ZoomInfo customers donate contact data from their own CRMs in exchange for search credits; inference from email-signature parsing and similar metadata extraction. ZoomInfo's accuracy claims are based on cross-validation across these sources rather than direct user opt-in.

Built around work details, but not only those. ZoomInfo's profiles center on your job, employer and business contact details, which sets it apart from people-search sites selling home addresses, relatives and court records. Its privacy policy also lists mobile numbers and email addresses at personal providers like Gmail among the data a professional profile can hold. If your mobile number is on a ZoomInfo profile, that's reason enough to ask for it to be removed.

Contact

Contacts & links

ZoomInfo Technologies Inc.

Operating entity: ZoomInfo Technologies Inc. · registered in California as ZoomInfo Technologies, LLC
Headquarters: 330 W Columbia Way, Floor 8 Vancouver, WA 98660
Privacy / opt-out portal: privacyrequest.zoominfo.com/remove/verify
Trust Center: zoominfo.com/trust-center/your-privacy
Privacy hub: privacy.zoominfo.com
Investor relations: ir.zoominfo.com
General website: https://www.zoominfo.com/
CA Data Broker registry: ZoomInfo Technologies, LLC · privacy contact privacy@zoominfo.com · reported 10,874 requests to delete for 2024, all complied with in whole, 1-day median - cppa.ca.gov/data_broker_registry/
Ramos settlement website: zoominforightofpublicitysettlement.com

Network

Sister brands

13 acquisitions to date

ZoomInfo has made 13 disclosed acquisitions across its DiscoverOrg and post-rebrand history. Most folded into the core platform. A few notable ones are below.

Cross-category comparison: within this directory, the closest analogs are Acxiom (B2B marketing-segment data) and Foursquare (B2B location intelligence). All three are paywalled enterprise data brokers that aren't consumer-facing. ZoomInfo specializes in contact-level data for sales outreach; Acxiom in marketing-segment data for ad targeting; Foursquare in device-level location and visit history. Different products, similar consumer-privacy posture.

Standalone broker

ZoomInfo does not operate as part of a known multi-broker network in this directory. The opt-out covers this brand only; check the page-specific contact section above for the request mechanism.

ZoomInfo stands alone on the broker mapExplore the full map

Reputation

Trust signals

B2B-skewed reviews

ZoomInfo's review presence is dominated by B2B-product review sites (G2, TrustRadius, Capterra) rather than consumer review platforms. The G2 / TrustRadius scores skew positive because reviewers are paying enterprise customers evaluating the product as a sales tool; consumer-facing Trustpilot / Sitejabber coverage is much smaller and skews more negative on privacy grounds.

Trustpilotzoominfo.com · 314 reviews1.8 / 5As of 2026-05View reviews ↗

Better Business BureauZoomInfo Technologies Inc. (Vancouver, WA) · 220 complaints / 3yr · 64 closed / 12moA+ ratingAs of 2026-05Find on BBB ↗

SmartCustomer (formerly Sitejabber)zoominfo.com · 160 reviews2.0 / 5As of 2026-05View reviews ↗

Work email + work phone published without the data subject's consent
Stale work-history records still showing old employer relationships
Cold outreach from ZoomInfo subscribers using the published contact data
Name + identity used in Google ads promoting ZoomInfo subscriptions (the Ramos case basis)
Difficulty removing data without confirming the work email actually matches the listing

Common complaint themes (consumer-side, not B2B-customer):

Litigation

Litigation history

Ramos $29.55M settled Nov 2024

Ramos et al. v. ZoomInfo Technologies, LLC

Settled

Court: N.D. Ill.
Case no.: 21-cv-02032
Judge: Charles P. Kocoras
Statute: State right-of-publicity laws (CA, IL, IN, NV)
Final approval: Nov 13, 2024
Settlement total: $29,557,612.50

Class action alleging ZoomInfo violated four states' right-of-publicity laws by using class members' names, business addresses, work history, job titles, partial business phone numbers, and work email addresses to advertise paid subscriptions to ZoomInfo's database - without prior consent. Settlement creates four state-specific funds: CA $14.2M, IL $11.7M, IN $2.3M, NV $1.3M. Per-claimant payouts range from $108 (CA) to $1,942 (NV) depending on state and claim tier.

Sources: Settlement administrator · Top Class Actions · ZoomInfo Form 8-K (Feb 26, 2024)

Active litigation patterns and historical context:

Right-of-publicity wave - the same statutory framework underlying the Callahan / Sessa yearbook-photo cases against Ancestry. Ramos was the highest-dollar resolution to date and confirms the wave's continued viability.
Illinois as the venue of choice - Illinois's right-of-publicity statute (and the Genetic-Information-Privacy companion analyzed in the Ancestry profile) makes the N.D. Ill. the most active jurisdiction for broker-side privacy class actions.
State-fund settlement structure - Ramos's segmented per-state fund + per-claimant payout tier may become a template for other broker right-of- publicity resolutions.

FAQ

Q & A

Common questions

Is ZoomInfo a data broker?

Yes, but as a B2B sales-intelligence data broker and not a consumer-facing people-search site. ZoomInfo sells access to a paywalled business-contact database (work email, work phone, job title, company hierarchy) to salespeople, recruiters, and marketers. The operating entity is ZoomInfo Technologies Inc., listed on Nasdaq since June 2020, and ZoomInfo Technologies, LLC is on California's data broker registry.

Who owns ZoomInfo?

ZoomInfo Technologies Inc. is a public company, traded on Nasdaq since its June 2020 IPO. It began in 2007 as DiscoverOrg, acquired competitor Zoom Information, Inc. in February 2019 and rebranded as ZoomInfo. It's headquartered in Vancouver, Washington.

What information does ZoomInfo publish?

ZoomInfo collects and sells full names, work email addresses (often inferred from naming-convention patterns), work phone numbers including direct-dial extensions, job titles and seniority levels, department or function, employer name and corporate-hierarchy position, business addresses, work history, inferred intent-to-buy signals from web behavior, and company-level firmographic data including industry, revenue, headcount, and tech stack.

Can I remove myself from ZoomInfo?

ZoomInfo offers a removal portal at privacyrequest.zoominfo.com/remove/verify, reached from the Request Removal button in its Privacy Center. It starts by emailing a code to the work address ZoomInfo holds for you, so use that address and not a personal one. We haven't been able to walk it ourselves, because none of our emails is in ZoomInfo's database, so we don't publish a step-by-step guide. ZoomInfo's privacy team is at privacy@zoominfo.com, the contact on its California registration, and California residents can also use the state's DROP platform.

How long does ZoomInfo take to remove information?

ZoomInfo's Privacy Center says a removed profile becomes unavailable in its products "as soon as possible" and gives no number of days. On its California registration it reported a 1-day median for responding to deletion requests in 2024. That's the company's own figure.

Is ZoomInfo covered by FCRA?

No. ZoomInfo is not a Consumer Reporting Agency under the FCRA. It is a B2B sales-intelligence and contact-database product, not a consumer-screening service, and its data is not FCRA-compliant for employment, tenant, credit, or insurance decisions. In November 2024 ZoomInfo settled Ramos et al. v. ZoomInfo Technologies, LLC for $29.55 million across state right-of-publicity funds (CA, IL, IN, NV).

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Last updated:

October 5, 2026 · We publish no removal guide for ZoomInfo. Its removal portal only works with a work email ZoomInfo already holds, and none of ours is in its database, so we couldn't walk it. The Privacy Center, headquarters address and California registry entry were read on October 5. The rest of the profile was researched in May 2026.