Question 1

Can I try Redact before buying?

Accepted Answer

Yes! Our Free plan lets you delete from Twitter/X, Reddit, Discord, and Facebook with no credit card required. You can explore Redact's interface, preview your content, and run deletions right away. Upgrade anytime to unlock all 25+ platforms and features.

Question 2

What's the difference between Premium and Ultimate?

Accepted Answer

Premium covers all social media platforms with unlimited deletion, scheduled automated deletions, a built-in content archiver, and support for 2 accounts per service. Ultimate adds work and productivity platforms like LinkedIn, Slack, and GitHub, along with advanced filtering options, Discord mod tools, file import, priority support, and 5 accounts per service.

Question 3

Can I cancel or change my plan anytime?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel at any time from your account settings. If you cancel, you keep access to all paid features until the end of your current billing period. There are no cancellation fees or long-term commitments.

Question 4

What payment methods does Redact accept?

Accepted Answer

We accept all major credit cards and PayPal via Stripe. On mobile, purchases are handled through the Apple App Store or Google Play Store. All billing is processed securely through industry-standard payment processors, and Redact never stores your payment details directly.

Question 5

What is your refund policy?

Accepted Answer

Redact does not offer refunds once a product has been activated. If you encounter any issues, please contact our support team at support@redact.dev and we'll work to find a satisfactory solution.

Question 6

What are Business plans for?

Accepted Answer

Business plans are designed for organizations that need to manage employee social media risk, delete from business pages on LinkedIn, Facebook, Instagram, and X/Twitter, and access tools like compliance archiving, Slack Enterprise Grid support, employee account management, SSO/SAML, and dedicated 1:1 support.

Question 7

Is my data safe when I connect my accounts?

Accepted Answer

Redact never stores, monitors, or has access to your content. We use secure OAuth to connect to your accounts, and all processing happens locally on your device. Not even Redact's own employees can see what you delete. Redact does not sell data, does not run ads, and does not partner with data brokers. Any content archived before deletion is saved directly to your local device, not to the cloud.

Question 8

What social media platforms and services does Redact support?

Accepted Answer

Redact supports 25+ services across social media, messaging, professional, and productivity platforms, including Twitter/X, Facebook, Discord, Reddit, TikTok, Instagram, Bluesky, LinkedIn, Threads, Slack, and many more. Enterprise plans add support for business page management and Slack Enterprise Grid. Redact is continually adding new services, and no other content deletion tool supports as many platforms in a single app.

Question 9

Can I schedule automatic deletions with Redact?

Accepted Answer

Yes. Redact's Scheduled Deletion feature lets you set up recurring, automated deletions on a cadence that works for you: every 3 months, 6 months, 1 year, or any custom interval. Set it once and Redact will continuously clean up your old content across all connected platforms. Scheduled deletions are available on Premium plans and above.

Question 10

Can I preview what Redact will delete before it's removed?

Accepted Answer

Yes. Redact includes a Preview Mode that lets you review exactly which posts, messages, comments, DMs, likes, photos, and videos are targeted for deletion before anything is permanently removed. You can filter by date ranges, keywords, content types, and more. The built-in archiver can also save a local copy to your device before deletion, so you always have a backup.

Question 11

Does Redact work on desktop and mobile? What devices are supported?

Accepted Answer

Yes. Redact is available as a desktop application for Windows and Mac, and as a mobile app for iOS and Android. Your subscription works across all your devices. Both versions run locally on your device, ensuring your content is never processed on an external server.

Pricing

Free

Premium

Ultimate

Enterprise Platform

Redact Managed

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