Removal guide · MugshotLook
Start with the bad news. MugshotLook's removal search rejects every attempt, blaming a CAPTCHA the page never actually puts in front of you, and that's where it stopped on August 10, 2026. Sending an email is what's left of the site's own routes. The address below reaches the same operator, it's the one printed on the company's California registration, and a written request carries obligations that a broken web form doesn't. If you live in California there is a better first move. Registered brokers have had to process deletion requests routed through the California DROP platform since 1 August 2026, and Infomatics LLC is registered, so one request there reaches it whatever its own form is doing.
The full picture: See the MugshotLook data broker profile for ownership, the MC2 Data network, and litigation history.
Quick facts
California DROP request, or a written request by email
Rejects every submission · last checked 10 August 2026
It's the contact on the operator's California data-broker registration
Free
MugshotLook quotes a few days to about 30
(833) 783-0920 · billing is (888) 408-3417
Don't wait on the form to start working. It has rejected every attempt since at least August, and nothing on the site acknowledges the fault. Write the email today and treat any later success on the form as a bonus.
What works
Email support@mugshotlook.com and copy support@privatereports.com. That second address matters more than it looks. It's the contact the operator filed with California as a registered data broker, so a request sent there lands on the channel the company itself nominated for exactly this.
Say who you are, give the state your listing shows, and describe the record plainly enough that somebody can find it. Ask for deletion rather than suppression, keep the sent copy, and note the date. If nothing has moved in thirty days, reply on the same thread rather than starting fresh, because an unanswered chain is worth more later than four separate emails.
California residents have more leverage here than the wording of the form suggests. A registered data broker that fails to provide a working deletion route is answerable for that, and the registration contact is where you say so.
Attach a picture of the error. It costs you nothing and it forecloses the reply that tells you to go and use the web form.
For the record
At the bottom of mugshotlook.com sits Do Not Sell Or Share My Personal Info. It reads like a link to a privacy statement and isn't. It opens the Remove My Information search, which wants a first name, last name, city and state, with zip, phone and email offered as optional.
Pressing SEARCH lands on a bare error reading "Captcha verification failed. The requested feature is not available." followed by a countdown that throws you back to the form. No CAPTCHA is ever displayed, so there's nothing to answer and nothing to get right. Every attempt on 10 August ended the same way.
It isn't universal across the platform. PrivateReports, which shares MugshotLook's California filing, ran its identical form to completion the same week. So the software works. This deployment of it doesn't.
This section documents a dead end. It's here so you can recognise the failure and capture it, not because working through it removes anything. Two screens is as far as anyone gets.
Nearby
MugshotLook shares its California registration with PrivateReports and PublicSearcher, and a listing on one usually means a listing on the others. Do them separately, because nothing published by any of these sites says a request on one reaches the rest.
Worth knowing which of them you can actually finish. PrivateReports works. PublicSearcher fails on the identical CAPTCHA error, and so do Background Checkers and Check Secrets elsewhere in the family, so those three want the written route as well. InmatesSearcher breaks differently again.
If it fails
Thirty days of silence. Reply on the original thread rather than opening a new one. One chain with dates in it reads as a record; four separate emails read as noise.
A reply telling you to use the web form. Send back the picture of the error and repeat the request. The form's failure is theirs, and pointing you at it isn't an answer.
Your record is still up after it was promised gone. These sites rebuild from public records and other brokers, so a cleared listing can walk back in weeks later. Check again in a month and refile if it has.
A charge you didn't expect. The dollar trial that turns into $39.82 is a separate fight from removal, on (888) 408-3417, and your card issuer is the backstop if refunds stall.
Stay off
Nothing here is permanent. MugshotLook draws on an aggregator backend, so the same record can reappear the moment fresh public-records data flows through, and a site that never processed your request in the first place has even less reason to hold the line. Look yourself up again every few months, and look at the sister brands while you're there. Redact's data-broker scan runs that loop for you and refiles when your details resurface across the family.
Redact scans 120+ data broker sites from your device, finds where your details are listed, and submits the removal requests for you. If a broker relists you, it files again.
August 10, 2026 · Walked: the opt-out search errored out on every attempt - "Captcha verification failed. The requested feature is not available." - so the flow is recorded as broken at step one, with two screenshots of the run. The written route is documented from the operator's California registration contact rather than from a completed request.