Broker profile

MugshotLook

  • People Search
  • MC2 Data network
  • MC2-linked 2024 leak

A mugshot- and arrest-record-flavored people-search site operated by Infomatics LLC of Woodland Hills, California, the same entity behind PrivateReports and PublicSearcher - one California data-broker registration covers all three domains. MugshotLook is also one of the 15 brands researcher JayeLTee found mapped inside the MC2 Data backend that exposed 106 million Americans' records in 2024. Its $1 trial converts to a ~$40 charge within 48 hours, a pattern its reviews complain about constantly.

MugshotLook homepage screenshot

MugshotLook overview

At a glance

Quick facts
Privacy Risk
LimitedModerateSubstantialExtensive
Data published
Extensive
Re-listing frequency
Recurring
Complaint record
Pattern of complaints
Opt-out friction
Severe
Operator opacity
Obscured
Prior data incidents
Major breach

Each broker is scored 1 to 4 across the six dimensions above; higher means more exposure, and the overall gauge is their average.

A confirmed prior data leak holds the overall rating at Substantial or higher; a major or repeat breach forces Extensive, regardless of the other five dimensions.

What each dimension means
  • Data published: how much and how sensitive the personal data they put out.
  • Re-listing frequency: how quickly you reappear after opting out.
  • Complaint record: the volume and pattern of complaints across BBB, Trustpilot, and Sitejabber. No listing, or a listing with no reviews, counts against the broker.
  • Opt-out friction: how hard the removal process is to complete.
  • Operator opacity: how hidden the operating company and its principals are.
  • Prior data incidents: history of breaches or leaks of the data they hold.
Category

Mugshot / arrest records · people search

Operating entity

Infomatics LLC (DBA PrivateReports)

Headquarters

Woodland Hills, CA

Backend network

MC2 Data · 15 brands

BBB rating

D · 22 complaints

2024 data leak

106M records exposed

Opt-out

On-site form + email verification · search erroring when walked 2026-08-10

FCRA covered?

No · the site disclaims consumer-reporting use

Background

Background

Site history

MugshotLook sells the sharpest-edged product in the people-search aisle - mugshots and arrest records, packaged as $1 trial reports that auto-convert to a recurring subscription. The site itself never names its operator, but its paper trail does. Its California data-broker registration and its privacy policy both name Infomatics LLC of Woodland Hills, California, and the registration covers MugshotLook and its sister brand PrivateReports as one filing.

Operating entity

Infomatics LLC

Address

21781 Ventura Blvd #105A Woodland Hills, CA 91364

Sister registrations

privatereports.com · publicsearcher.com (same CA filing)

Backend cluster

MC2 Data, LLC (Florida, withdrawn 2024)

BBB record

"Infomatics LLS aka PrivateReports" · founded 2003

Companion app

Mugshots Finder People Search (Android)

The bigger story is what MugshotLook runs on. In August 2024 security researcher JayeLTee found a passwordless MC2 Data server whose user records mapped to 15 people-search brands, its initial admin accounts sitting on @mc2data.com addresses, and DataBreaches.net published the list - mugshotlook.com on it alongside PrivateReports, PrivateRecords, Background Checkers, Check Secrets, InmatesSearcher, and PeopleSearch123. Cybernews put the exposure at 106,316,633 records, roughly a third of the US population. MC2 Data, LLC filed its withdrawal from the Florida corporate registry weeks after the breach went public; the sites, MugshotLook included, kept running.

How Infomatics LLC in California relates to MC2 Data, LLC in Florida is not documented in any corporate filing we can cite - what links them is the shared backend, the shared site template, and the shared opt-out infrastructure across the brand family.

The subscription is the product. MugshotLook's reviews describe a $1 trial report that converts to a ~$39.82 charge if not canceled within 48 hours, then a ~$49.82 monthly auto-renewal. If you only wanted one report, check your card statement.

Data Published

Data types

9 categories

Sensitive: elevated identity-theft, doxxing, or safety riskStandard public-record field

  • Full names, including aliases and family members shown in results
  • Current and past home addressesSensitive
  • Phone numbers and email addresses
  • Mugshots, arrest histories, and criminal-records reportsSensitive
  • Court documents and case recordsSensitive
  • Bankruptcies, liens, and financial public recordsSensitive
  • Names of relatives and associatesSensitive
  • Social media photos and account information
  • Employment details

The mugshot angle is the sharpest risk. An arrest photo surfaces in a name search regardless of whether charges were dropped, sealed, or expunged. If MugshotLook is publishing arrest data that should be sealed or expunged under your state's law, screenshot the listing with a timestamp before opting out so the evidence exists if you need to escalate.

Records are not verified against the actual subject. Aggregated arrest and court data routinely gets attached to the wrong person, especially across common names - one more reason the FCRA disclaimer below matters.

Contact

Contacts & links

From registry filings
Operating entity

Infomatics LLC (DBA PrivateReports)

Address

21781 Ventura Blvd #105A Woodland Hills, CA 91364

CCPA-registered channel

Two support channels, one operation. MugshotLook-branded support runs on its own email and phone, while the California registration lists PrivateReports' contacts as the official privacy channel. If the MugshotLook channel stalls, the registered PrivateReports channel is the one with a regulator's filing behind it.

Network

Sister brands

15 brands, one backend

MugshotLook sits in the middle of the MC2 Data cluster - the 15 people-search brands researcher JayeLTee mapped to one shared backend inside the 2024 leak. Its closest corporate sibling is PrivateReports, which shares its California registration. The family members Redact profiles are below.

Each brand needs its own opt-out. The network shares a backend and an identical opt-out flow, but the operator has never confirmed that suppression propagates across brands. Treat every site in the family as a separate removal, starting with the ones that surface your records.

Owned or operated by Infomatics LLC22 entities in this network · Woodland Hills, CAExplore the full map

Reputation

Trust signals

Poor across the board

MugshotLook's review footprint is thin but consistently negative, and the operator's BBB grade is one letter off the floor. Complaints concentrate on the billing model rather than the data itself.

Trustpilotmugshotlook.com1.8 / 5As of 2026-08View reviews ↗
Better Business BureauInfomatics LLS aka PrivateReports · 22 complaintsDAs of 2026-08View profile ↗
SmartCustomer (formerly Sitejabber)No dedicated listing foundNo listingAs of 2026-08Check SmartCustomer ↗
  • $1 trial report converting to a ~$39.82 charge within 48 hours

  • ~$49.82/month auto-renewal that reviewers say they never knowingly agreed to

  • Refund requests answered with re-signup links instead of refunds

  • Non-delivery or thin reports after payment

Litigation

Litigation history

Breach litigation adjacent

MugshotLook has not been named as a defendant in any action we can find. The litigation that matters to it is aimed at the backend it runs on.

Bujok, Jones & Smart v. MC2 Data, LLC

Dismissed Feb 6, 2025 · no class certified

S.D. Florida · Three class actions, consolidated Nov 2024 · Filed October 2024

Defendant

MC2 Data, LLC

Records exposed

106,316,633 + 2.3M subscribers

Database size

2.2 TB · passwordless

Brands implicated

15, including mugshotlook.com

The August 2024 leak that defines this network was a passwordless 2.2TB MC2 Data database exposing names, addresses, dates of birth, phone numbers, property and legal records, and subscriber data. Researcher JayeLTee found the user records mapped to 15 people-search brands - MugshotLook among them - with admin accounts under @mc2data.com. MC2 Data, LLC withdrew its Florida registration on October 4, 2024, and class complaints followed in the Southern District of Florida days later. They were consolidated as Bujok v. MC2 Data, LLC that November and dismissed on February 6, 2025 after a settlement notice - with prejudice for the named plaintiffs, without prejudice for the putative class - with no class certified.

We have not found an FTC enforcement action, state Attorney General consent decree, or CPPA Delete Act settlement against MugshotLook or Infomatics LLC as of the last-updated date below. Infomatics LLC is a defendant in Atlas Data Privacy Corp. v. Infomatics, LLC (D.N.J. 1:24-cv-04041), the New Jersey Daniel's Law suit set out on the PrivateReports profile, which is private litigation rather than a regulator action.

FAQ

Q & A

Common questions
Is MugshotLook a data broker?

Yes. MugshotLook is a people-search site specializing in mugshots, arrest histories, and criminal-records reports, sold as $1 trial reports that convert to a recurring subscription. It's registered as a data broker with the California Attorney General (registration #542906, shared with PrivateReports), and it was one of the 15 brands researcher JayeLTee found on the shared MC2 Data backend exposed in 2024.

Who owns MugshotLook?

Infomatics LLC of Woodland Hills, California, which also operates PrivateReports and PublicSearcher - one California data-broker registration covers all three domains, and they share the same support infrastructure. The brand family runs on the backend Cybernews attributed to MC2 Data, LLC, a Florida-based company that withdrew its registration weeks after the 2024 breach became public. No corporate filing we can cite documents the formal relationship between the two entities.

How do I remove my information from MugshotLook?

The opt-out starts at the Do Not Sell Or Share My Personal Info link in the site footer, where you search your name and state and pick your record. When we walked it on August 10, 2026 the search errored out every time with a captcha-verification message, on a form that never showed a CAPTCHA to solve, so we could not get past step one. Retry later, and if it stays down, email support@mugshotlook.com with your name, state, and the listing details. Our MugshotLook removal guide covers the flow, where it breaks, and the fallback routes.

Does opting out of MugshotLook remove me from PrivateReports and the other sister sites?

Assume no. The family shares a backend, but the operator has never confirmed that suppression travels between brands, so each site that lists you needs its own request. The same form runs everywhere and works in some places only. PeopleSearch123 and PrivateReports can be finished. InmatesSearcher, Background Checkers and Check Secrets refuse everyone, as this site does, so those need a written request.

Why was I charged $39.82 (or $49.82) by MugshotLook?

The $1 trial converts to a ~$39.82 charge if not canceled within 48 hours, and the subscription then renews at ~$49.82 a month - the single most common complaint in MugshotLook's reviews. Cancel through support@mugshotlook.com or (888) 408-3417, and dispute the charge with your card issuer if support doesn't resolve it.

Is MugshotLook covered by FCRA?

Not by its own account. MugshotLook disclaims being a consumer reporting agency and says its reports aren't for employment, credit, insurance, or tenant-screening decisions. A disclaimer isn't a ruling, though - if a report was used against you in one of those decisions anyway, the FCRA may still give you rights. The disclaimer also doesn't soften the practical harm of an old arrest photo surfacing in a name search, which is why removal is worth doing.

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Last updated:

August 10, 2026 · Opt-out walked: the record search errored out on every attempt, so the removal guide records the flow as broken with the fallback routes. Profile otherwise drafted August 4, 2026.