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Broker profile

MugshotLook

  • People Search
  • 15-brand shared backend
  • On the 2024 MC2 leak list
  • Paid plans file this opt-out for youBeta

A mugshot- and arrest-record-flavored people-search site operated by Infomatics LLC of Woodland Hills, California, the same entity behind PrivateReports and PublicSearcher. One California data-broker registration covers all three domains. MugshotLook is also one of the 15 brands researcher JayeLTee found with users on a server exposed in 2024, whose admin accounts were @mc2data.com addresses; Cybernews counted about 106 million records on it. Reviews describe its $1 trial converting to a ~$40 charge within 48 hours, the most common complaint about the site.

MugshotLook homepage screenshot

MugshotLook overview

At a glance

Quick facts

Redact's exposure rating

Substantial
LimitedModerateSubstantialExtensive
Data published
Editorial estimate
Re-listing frequency
Editorial estimate
Complaint record
Pattern of complaints
Opt-out friction
Moderate
Operator opacity
Obscured
Prior data incidents
On the 2024 MC2 leak list

Our editorial assessment from public sources as of October 8, 2026, and our own opt-out testing as of October 8, 2026. Each dimension is scored 1 to 4, higher means more exposure, and the overall gauge is their average, unless a confirmed breach holds it higher. It is an opinion, not a finding about the company's conduct or legal compliance. Dimensions marked "Editorial estimate" are estimated from the kind of service offered rather than observed on this site. How we score

On the 2024 MC2 leak list: a security researcher listed MugshotLook among the sites with users on the exposed server. We found no filing showing who ran that server. Being on the list still holds the overall rating at Substantial or higher.

What each dimension means
  • Data published: how much and how sensitive the personal data they put out.
  • Re-listing frequency: how quickly you reappear after opting out.
  • Complaint record: the volume and pattern of complaints across BBB, Trustpilot, and Sitejabber. No listing, or a listing with no reviews, counts against the broker.
  • Opt-out friction: how hard the removal process is to complete.
  • Operator opacity: how hidden the operating company and its principals are.
  • Prior data incidents: history of breaches or leaks of the data they hold.
Category

Mugshot / arrest records · people search

Operating entity

Infomatics LLC (DBA PrivateReports)

Headquarters

Woodland Hills, CA

2024 exposed server

15 brands · @mc2data.com admin accounts

BBB rating

D · 22 complaints

Shared server's 2024 leak (MC2 Data)

On a researcher's 15-brand list · 106M records on the server

Opt-out

On-site request form + email confirmation

FCRA covered?

Says it isn't a CRA · the site disclaims consumer-reporting use

Background

Background

Site history

MugshotLook sells the sharpest-edged product in the people-search aisle, mugshots and arrest records, packaged as $1 trial reports that auto-convert to a recurring subscription. The site itself never names its operator, but its paper trail does. Its California data-broker registration and its privacy policy both name Infomatics LLC of Woodland Hills, California, and the registration covers MugshotLook and its sister brand PrivateReports as one filing.

Operating entity
Address

21781 Ventura Blvd #105A Woodland Hills, CA 91364

Sister registrations

privatereports.com · publicsearcher.com (same CA filing)

Server admin domain (2024)

@mc2data.com · MC2 Data, LLC (Delaware; Florida registration withdrawn 2024)

BBB record

"Infomatics LLS aka PrivateReports" · founded 2003

Companion app

Mugshots Finder People Search (Android)

The bigger story is the backend MugshotLook was found on. In August 2024 security researcher JayeLTee found a passwordless server whose user records mapped to 15 people-search brands, its initial admin accounts sitting on @mc2data.com addresses (he wrote that he didn't know if MC2 Data owns all these websites), and DataBreaches.net published the list, with mugshotlook.com on it alongside PrivateReports, PrivateRecords, Background Checkers, Check Secrets, InmatesSearcher, and PeopleSearch123. Cybernews put the exposure at 106,316,633 records, roughly a third of the US population. MC2 Data, LLC, a Delaware company, withdrew its Florida registration on October 4, 2024, weeks after the breach went public.

How Infomatics LLC in California relates to MC2 Data, LLC in Florida isn't documented in any corporate filing we can cite. What links them is the leaked server's @mc2data.com admin accounts. The 15 brands on that server are filed with California under five LLCs, and they share a site template and opt-out form.

The subscription is the product. MugshotLook's reviews describe a $1 trial report that converts to a ~$39.82 charge if not canceled within 48 hours, then a ~$49.82 monthly auto-renewal. If you only wanted one report, check your card statement.

Data Published

Data types

9 categories

Sensitive: elevated identity-theft, doxxing, or safety riskStandard public-record field

  • Full names, including aliases and family members shown in results
  • Current and past home addressesSensitive
  • Phone numbers and email addresses
  • Mugshots, arrest histories, and criminal-records reportsSensitive
  • Court documents and case recordsSensitive
  • Bankruptcies, liens, and financial public recordsSensitive
  • Names of relatives and associatesSensitive
  • Social media photos and account information
  • Employment details

The mugshot angle is the sharpest risk. An arrest photo surfaces in a name search regardless of whether charges were dropped, sealed, or expunged. If MugshotLook is publishing arrest data that should be sealed or expunged under your state's law, screenshot the listing with a timestamp before opting out so the evidence exists if you need to escalate.

Records aren't verified against the actual subject. Aggregated arrest and court data routinely gets attached to the wrong person, especially across common names, which is one more reason the FCRA disclaimer below matters.

Contact

Contacts & links

From registry filings
Operating entity

Infomatics LLC (DBA PrivateReports)

Address

21781 Ventura Blvd #105A Woodland Hills, CA 91364

CCPA-registered channel

Two support channels, one operation. MugshotLook-branded support runs on its own email and phone, while the California registration lists PrivateReports' contacts as the official privacy channel. If the MugshotLook channel stalls, the registered PrivateReports channel is the one with a regulator's filing behind it.

Network

Related sites

15 brands, one backend

MugshotLook is one of the 15 people-search brands researcher JayeLTee found with users on one shared backend in the 2024 leak, a server whose admin accounts were @mc2data.com addresses. Its closest corporate sibling is PrivateReports, which shares its California registrant, Infomatics LLC. The brands from that server that Redact profiles are below.

Each brand needs its own opt-out. These brands shared a backend in 2024 and run an identical opt-out flow, but none of them says suppression propagates across brands. Treat every site as a separate removal, starting with the ones that surface your records.

Owned or operated by Infomatics LLC21 entities in this network · Woodland Hills, CAExplore the full map

Reputation

Trust signals

Poor across the board

MugshotLook's review footprint is thin but consistently negative, and the operator's BBB grade is one letter off the floor. Complaints concentrate on the billing model rather than the data itself.

Trustpilotmugshotlook.com1.8 / 5As of 2026-08View reviews ↗
Better Business BureauInfomatics LLS aka PrivateReports · 22 complaintsDAs of 2026-08View profile ↗
SmartCustomer (formerly Sitejabber)No dedicated listing foundNo listingAs of 2026-08Check SmartCustomer ↗

What reviewers and complainants say, from the sources above. Redact hasn't verified these complaints.

  • $1 trial report converting to a ~$39.82 charge within 48 hours

  • ~$49.82/month auto-renewal that reviewers say they never knowingly agreed to

  • Refund requests answered with re-signup links instead of refunds

  • Non-delivery or thin reports after payment

Litigation

Litigation history

Breach litigation adjacent

MugshotLook hasn't been named as a defendant in any action we can find. The relevant litigation is against MC2 Data, LLC, whose @mc2data.com accounts administered the server it was found on.

Bujok, Jones & Smart v. MC2 Data, LLC

Dismissed Feb 6, 2025 · no class certified

S.D. Florida · Three class actions, consolidated Nov 2024 · Filed October 2024

Defendant

MC2 Data, LLC

Records exposed

106,316,633 + 2.3M subscribers

Database size

2.2 TB · passwordless

Brands implicated

15, including mugshotlook.com

The August 2024 leak was a passwordless 2.2TB database, administered from @mc2data.com accounts, exposing names, addresses, dates of birth, phone numbers, property and legal records, and subscriber data. Researcher JayeLTee found the user records mapped to 15 people-search brands, MugshotLook among them, with admin accounts under @mc2data.com. MC2 Data, LLC withdrew its Florida registration on October 4, 2024, and class complaints followed in the Southern District of Florida days later. They were consolidated as Bujok v. MC2 Data, LLC that November and dismissed on February 6, 2025 after a settlement notice (with prejudice for the named plaintiffs, without prejudice for the putative class), with no class certified.

We haven't found an FTC enforcement action, state Attorney General consent decree, or CPPA Delete Act settlement against MugshotLook or Infomatics LLC as of the date at the foot of this page. Infomatics LLC is a defendant in Atlas Data Privacy Corp. v. Infomatics, LLC (D.N.J. 1:24-cv-04041), the New Jersey Daniel's Law suit set out on the PrivateReports profile, which is private litigation rather than a regulator action.

FAQ

Q & A

Common questions
Is MugshotLook a data broker?

Yes. MugshotLook is a people-search site specializing in mugshots, arrest histories, and criminal-records reports, sold as $1 trial reports that convert to a recurring subscription. It's registered as a data broker with California (Infomatics LLC's filing, shared with PrivateReports), and it was one of the 15 brands researcher JayeLTee found on a shared backend exposed in 2024, whose admin accounts were @mc2data.com addresses.

Who owns MugshotLook?

Its California data-broker registration and privacy policy name Infomatics LLC of Woodland Hills, California, which is also the registrant for PrivateReports and PublicSearcher, and the three share support infrastructure. In 2024 MugshotLook was one of 15 brands with users on an exposed server whose admin accounts were @mc2data.com addresses; the researcher who found it said he didn't know if MC2 Data owns the sites. MC2 Data, LLC, a Delaware company, withdrew its Florida registration on October 4, 2024. No corporate filing we can cite documents any relationship between Infomatics and MC2 Data.

How do I remove my information from MugshotLook?

Open the request page at mugshotlook.com/api/helper/optOutLight/search and choose Remove My Information. The form asks for the listed person's name, date of birth, city, ZIP code and state, then an email address, and the site says it removes nothing until you click the confirmation link it sends there. The earlier search form, which errored out every time we tried it on August 10, 2026, is gone. If the link never arrives, email support@mugshotlook.com with your name, state, and the listing details. Our MugshotLook removal guide covers each step and the fallback routes.

Does opting out of MugshotLook remove me from PrivateReports and the other sites on that backend?

Assume no. These brands shared a backend in 2024, but none of them says suppression travels between brands, so each site that lists you needs its own request. The same request page now runs on every one of them, including InmatesSearcher, Background Checkers and Check Secrets, whose earlier forms failed when we tried them in August, as this site's did. PeopleSearch123 and PrivateReports serve it too.

Why was I charged $39.82 (or $49.82) by MugshotLook?

The $1 trial converts to a ~$39.82 charge if not canceled within 48 hours, and the subscription then renews at ~$49.82 a month. That's the most common complaint in MugshotLook's reviews. Cancel through support@mugshotlook.com or (888) 408-3417, and dispute the charge with your card issuer if support doesn't resolve it.

Is MugshotLook covered by FCRA?

Not by its own account. MugshotLook disclaims being a consumer reporting agency and says its reports aren't for employment, credit, insurance, or tenant-screening decisions. A disclaimer isn't a ruling, though. If a report was used against you in one of those decisions anyway, the FCRA may still give you rights. The disclaimer also doesn't soften the practical harm of an old arrest photo surfacing in a name search, which is why removal is worth doing.

Take yourself off data broker sites

Redact scans data broker sites from your device. The free scan shows which of your details are exposed but hides which broker lists you; Premium and Ultimate show where each listing is. Redact doesn't search MugshotLook for listings; Premium and Ultimate file its opt-out for you, though the app doesn't list beta brokers yet.

Last verified October 8, 2026.

MugshotLook's removal route changed and the opt-out lines here follow the new form, which we looked through that day and left unsubmitted. August 10, 2026 · The earlier opt-out search errored out on every attempt when walked. Profile otherwise drafted August 4, 2026.

The page provides general information, not legal advice. Redact is not affiliated with or endorsed by MugshotLook or any other company named here. Spotted an error, or represent this company? Email support@redact.dev.