Broker profile

Equifax

One of the big three US credit bureaus, and a data broker well beyond the credit report. Equifax sells household wealth estimates through the IXI Network, marketing and email lists, and employment and income records through The Work Number. Its 2017 breach exposed about 147 million people. No single request covers all of it. A free freeze locks the credit file, OptOutPrescreen stops prescreened offers, and Equifax's myPrivacy centre takes deletion and do-not-sell requests.

Equifax homepage screenshot

Equifax overview

At a glance

Quick facts
Privacy Risk
LimitedModerateSubstantialExtensive
Data published
Substantial
Re-listing frequency
One-time
Complaint record
Pattern of complaints
Opt-out friction
High
Operator opacity
Fully disclosed
Prior data incidents
Major breach

Each broker is scored 1 to 4 across the six dimensions above; higher means more exposure, and the overall gauge is their average.

A confirmed prior data leak holds the overall rating at Substantial or higher; a major or repeat breach forces Extensive, regardless of the other five dimensions.

What each dimension means
  • Data published: how much and how sensitive the personal data they put out.
  • Re-listing frequency: how quickly you reappear after opting out.
  • Complaint record: the volume and pattern of complaints across BBB, Trustpilot, and Sitejabber. No listing, or a listing with no reviews, counts against the broker.
  • Opt-out friction: how hard the removal process is to complete.
  • Operator opacity: how hidden the operating company and its principals are.
  • Prior data incidents: history of breaches or leaks of the data they hold.
Category

Credit bureau with marketing and employment-data lines

Operating company

Equifax Inc. (NYSE: EFX) · Atlanta, GA

Founded

1899, as Retail Credit Company

California filings

Five entities, all routed to one privacy centre

FCRA covered?

Partly · the credit file and The Work Number are, IXI isn't

2017 breach

About 147 million people · settled for up to $700 million

Credit freeze

Free, lasts until you lift it

Prescreened offers

OptOutPrescreen.com, shared by all four bureaus

Background

Background

Why a credit bureau is in this directory

Equifax started in Atlanta in 1899 as Retail Credit Company and took its current name at the end of 1975. The credit report is the part everyone knows, and it's regulated by the Fair Credit Reporting Act, with its own dispute and freeze rights. What puts Equifax in a data-broker directory is everything it sells alongside that report.

The IXI Network is the biggest piece. Equifax bought IXI Corporation in 2009, and it runs a co-op in which more than 65 banks, credit unions, wealth managers and insurers submit anonymous deposit and investment data twice a year. Equifax says that covers about 45% of US consumer invested assets, and it turns the pool into household wealth estimates and segments for banks, investment firms and insurers. Equifax also sells prospect and email lists, and digital targeting segments that reach advertisers through data marketplaces. It can even match prescreen lists to email addresses, so a firm offer can arrive in your inbox.

The Work Number is the other. Run by Equifax Workforce Solutions, the former TALX, it's fed straight from payroll and held 813 million employment records, 209 million of them active, at the end of 2025, by Equifax's own count. It's regulated by the FCRA, has its own profile and its own freeze, and a credit freeze doesn't touch it.

The 2017 breach. Attackers got in through an Apache Struts flaw Equifax hadn't patched. Its security team spotted the suspicious traffic at the end of July 2017, and the company announced the breach that September. The attackers took names, Social Security numbers, birth dates and addresses on about 147 million people, plus 17.6 million driver's license numbers and 209,000 payment card numbers. Equifax settled with the FTC, the CFPB, 48 states, DC and Puerto Rico in 2019 for at least $575 million and up to $700 million, including a consumer fund of up to $425 million. It's the incident behind this page's breach score.

Data Published

Data types

Sold to businesses, not published

Nothing here sits on a public search page. It's licensed to companies, which is why you only see it second-hand, as a mailer, an email, an ad, a declined application or a verification you didn't know happened.

  • Credit reports and scores, sold to lenders, landlords and insurers under the FCRA

  • Prescreened lists of people who meet a lender's or insurer's criteria, the source of pre-approved offers

  • IXI wealth estimates for households, built from the financial-institution co-op

  • Prospect, email and digital audience lists, including more than 800 digital targeting segments

  • Employment and income records through The Work Number

Contact

Contacts & links

Where each request goes
Operating company

Equifax Inc. 1550 Peachtree St NW Atlanta, GA 30309

Marketing-sharing opt-out

(866) 807-7461, or in a myEquifax account

Credit freeze

Online · (888) 298-0045 · Equifax Information Services LLC, P.O. Box 105788, Atlanta, GA 30348-5788

Prescreened offers

OptOutPrescreen.com · (888) 567-8688 · or by mail to Equifax at P.O. Box 740123, Atlanta, GA 30374-0123

General line
California filings

Equifax Information Services, Equifax Workforce Solutions, IXI Corporation, Austin Consolidated Holdings and Knowledge Works (PayNet) each file, and all five carry one shared set of request figures.

Network

Equifax's other files

One company, several databases

IXI and Equifax's other registered companies take privacy requests through the same myPrivacy centre. The Work Number is the one that needs a separate freeze.

A freeze here doesn't freeze the other two bureaus. Experian and TransUnion keep separate files, so a freeze has to be placed at each. Our credit freeze walkthrough covers all three, and one OptOutPrescreen request stops prescreened offers from all four bureaus at once.

No documented owner for Equifax4 entities in this networkExplore the full map

Reputation

Trust signals

BBB A+ · 4.68M CFPB complaints

The BBB's A+ is its opinion of how Equifax is likely to deal with customers, and the BBB itself says to weigh complaint counts against a company's size. The sheer volume shows up in the CFPB's database, where only TransUnion draws more.

Trustpilotequifax.com · 398 reviews · unclaimed, with no history of asking for reviews1.1 / 5As of 2026-09View reviews ↗
Better Business BureauEquifax Inc. (Atlanta) · 7,945 complaints in 3 years, 2,359 of them closed this past year · government action on fileA+As of 2026-09View profile ↗
CFPB Consumer Complaint DatabaseEquifax, Inc. · 4,680,554 complaints · 1,957,599 in the last 12 months4.68MAs of 2026-09Search complaints ↗
  • Incorrect information on a credit report, the CFPB's largest category for Equifax at 2.5 million complaints

  • Problems with Equifax's investigation of a disputed error, its second largest at about 722,000

Litigation

Litigation history

A breach settlement and newer accuracy cases

The 2017 breach cases are settled. The newer ones are about accuracy, from a 2022 coding error that sent lenders wrong credit scores to how Equifax handles disputes.

In re Equifax Inc. Customer Data Security Breach Litigation

Settled

MDL No. 2800 · N.D. Georgia · 2017 breach

Consumer fund

Up to $425 million

Final approval

January 2020

Claims

Closed January 2024

The consumer class action over the 2017 breach settled alongside the FTC, CFPB and state settlement. Claims are closed, and the FTC's refund page says free identity restoration runs until January 2029. Two former employees separately pleaded guilty to insider trading on news of the breach before it was public.

CFPB consent order over dispute handling

Enforcement action

2025-CFPB-0002 · January 2025

Civil penalty

$15 million

The CFPB found Equifax investigated disputes improperly, put deleted errors back on reports, and let coding errors send inaccurate scores to lenders for several hundred thousand people.

In re Equifax Fair Credit Reporting Act Litigation

Settlement awaiting approval

N.D. Georgia · 1:22-cv-03072 · 2022 coding error

Error window

March 17 to April 6, 2022

Proposed settlement

$100 million, nationwide

The suits over the 2022 coding error were consolidated in Atlanta. Equifax's June 2026 quarterly filing reports an agreement in principle, and a motion for preliminary approval of the settlement was filed on August 12, 2026.

FAQ

Q & A

Common questions
Is Equifax a data broker?

Yes, beyond its role as a credit bureau. It sells household wealth estimates through IXI, marketing and email lists, and employment and income verification through The Work Number, and five Equifax companies are registered as data brokers in California.

How do I stop Equifax using my data for marketing?

Start at myPrivacy, which takes requests to delete your data and to stop its sale, or call (866) 295-6801. Equifax says to allow 45 days for some requests. Marketing sharing with other companies has its own line, (866) 807-7461, and pre-approved offers stop through OptOutPrescreen.com, which covers all four bureaus.

Does a credit freeze stop Equifax selling my data?

No. A freeze stops new lenders pulling your credit report. It doesn't stop prescreened lists, IXI's wealth estimates or The Work Number, which each need their own request.

Has Equifax had a data breach?

Yes. The 2017 breach exposed names, Social Security numbers, birth dates and addresses on about 147 million people, and led to a 2019 settlement of up to $700 million with the FTC, the CFPB, 48 states, DC and Puerto Rico.

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Last updated:

September 10, 2026 · Every route here was opened that day, from Equifax's privacy statement and myPrivacy centre to its freeze page and OptOutPrescreen. Company figures come from its 2025 annual report and June 2026 quarterly filing, the breach and enforcement details from the FTC and CFPB, and the filings from California's current registry file. Ratings were read on Trustpilot, the BBB and the CFPB's complaint database. Nothing has been submitted through these channels.