Broker profile

InfoTracer

One of the oldest continuously-operated US people-search and background-check sites, running since October 1, 2003; today InfoPay, Inc. operates it, filed out of Boston; InfoTracer is one of InfoPay's services. InfoPay's California data broker registration lists a cluster of consumer data products including IDStrong, propertychecker.com, Sentinex, EntityCheck, and the CourtCaseFinder brand documented in this directory. BBB lists roughly 30 employees. The on-site opt-out worked when we walked it on August 11, 2026, after failing on our attempts from May 2026, and the site publishes criminal and court records, phone numbers, property data, and likely relatives.

Opt out of InfoTracer Visit infotracer.com

InfoTracer overview

At a glance

Quick facts

Redact's exposure rating

Moderate

LimitedModerateSubstantialExtensive

Data published: Editorial estimate
Re-listing frequency: Editorial estimate
Complaint record: Mixed
Opt-out friction: Moderate
Operator opacity: Mostly disclosed
Prior data incidents: None documented

Our editorial assessment from public sources as of September 10, 2026, and our own opt-out testing as of August 11, 2026. Each dimension is scored 1 to 4, higher means more exposure, and the overall gauge is their average, unless a confirmed breach holds it higher. It is an opinion, not a finding about the company's conduct or legal compliance. Dimensions marked "Editorial estimate" are estimated from the kind of service offered rather than observed on this site. How we score

What each dimension means

Data published: how much and how sensitive the personal data they put out.
Re-listing frequency: how quickly you reappear after opting out.
Complaint record: the volume and pattern of complaints across BBB, Trustpilot, and Sitejabber. No listing, or a listing with no reviews, counts against the broker.
Opt-out friction: how hard the removal process is to complete.
Operator opacity: how hidden the operating company and its principals are.
Prior data incidents: history of breaches or leaks of the data they hold.

Category: People search · background check
Operating entity: InfoPay, Inc. (dba InfoTracer)
Business start: Oct 1, 2003
Employees (per BBB): ~30
BBB filings: Boston MA + Austin TX + Tallahassee FL
Customer support: (800) 791-1427 · support@infotracer.com
FCRA covered?: Says it isn't a CRA

Background

Company history

InfoTracer.com is a paid US people-search and background-check site that's been operating since October 1, 2003, one of the oldest continuously-operated brokers in this directory. The operating entity is InfoPay, Inc., which does business as InfoTracer and whose California data broker registration lists eleven more trade names alongside it. The BBB filing lists ~30 employees.

Operating entity: InfoPay, Inc. (dba InfoTracer)
Business start: Oct 1, 2003
Incorporated: Oct 26, 2007

The headline finding is the InfoPay network. Per the BBB alternate-names listing and InfoPay's California data broker registration, InfoPay, Inc. does business under at least the following consumer-facing names:

InfoTracer.com, this site (paid people-search and background-check)
CourtCaseFinder, on the same InfoPay filing
IDStrong, paid identity-theft monitoring
propertychecker.com, property-records search
Sentinex, breach and dark web monitoring for businesses
EntityCheck, business-entity-search product

That's a large network. Most of the brands serve adjacent slices of the public-records search market; IDStrong is the most consumer-prominent sibling. The CourtCaseFinder cross-link is the most relevant to this directory. Both names sit on InfoPay, Inc.'s California filing.

InfoTracer maintains three state-specific BBB filings: primary in Boston MA, secondary in Austin TX as "InfoTracer Texas Public Records", and tertiary in Tallahassee FL as "InfoTracer Florida Public Records". State-specific BBB filings are unusual in this directory; most brokers we've profiled file in one US city only, often at a private-mailbox PMB.

Older than most brokers in this directory. InfoTracer's October 2003 business-start date makes it one of the longest-running entities we've profiled (predates the 2017-vintage Mississippi Tornado Alley LLC sites by ~14 years). The 22-year operating history shows up in the data depth. InfoTracer's historical-address coverage tends to go back significantly further than the newer brokers.

Data Published

Data types

10+ categories (paid)

Sensitive: elevated identity-theft, doxxing, or safety riskStandard public-record field

Full names, including aliases, maiden names, and nicknames
Current and previous home addresses (often back 20+ years given the 2003 vintage)Sensitive
Phone numbers (landline and mobile, with carrier identification on reverse-phone lookups)
Email addresses
Approximate age and date of birthSensitive
Names of likely relatives, household members, and known associatesSensitive
Property and address-history records (cross-linked to propertychecker.com)
Criminal records and arrest summariesSensitive
Court records (cross-linked to CourtCaseFinder)Sensitive
Business-entity records (cross-linked to EntityCheck / Sentinex)
Reverse IP-address lookups (per InfoTracer's reverse-IP product page)

Data sources: US public records (voter rolls, property assessor data, court filings, DMV records), commercial data aggregators, and indexed online sources. The 22-year operating history means the historical-record coverage tends to be deeper than most brokers in this directory. InfoTracer is a paid product (preview-then-paywall), so the data isn't surfaced for free the way the people-search brokers expose it, but the underlying database is large and detailed for paying subscribers.

Reverse-IP lookup as an unusual product line. InfoTracer offers a "Reverse IP Lookup" product that it says searches for "IP address owner" information, marketed for fraud-investigation use cases. Few other consumer-facing brokers in this directory list a product like it.

Contact

Contacts & links

InfoPay, Inc. (dba InfoTracer)

Operating entity: InfoPay, Inc. (dba InfoTracer)
Customer-care phone: +1 (800) 791-1427
Customer-care email: support@infotracer.com
Website: https://infotracer.com/
Opt-out / removal page: infotracer.com/optout
About page: infotracer.com/about-us
BBB profile (primary, Boston MA): Boston, MA · InfoPay's file, now listed under GoodCar
BBB profile (Texas): Austin, TX · "InfoTracer Texas Public Records"
BBB profile (Florida): Tallahassee, FL · "InfoTracer Florida Public Records"

Network

Related sites

11 sibling names on filing

InfoTracer is one of InfoPay, Inc.'s services. InfoPay's California data broker registration lists InfoTracer alongside eleven other names, with sibling brands spanning people search, property records, court records, identity monitoring, and business-entity due diligence.

Related broker network: InfoPay network

InfoTracer is one of several trade names on InfoPay, Inc.'s California filing (Boston, MA). Each opt-out is per-brand: opting out of InfoTracer doesn't automatically remove you from the sister brands listed below; each requires its own opt-out request.

How this compares to other broker networks in this directory: InfoPay names its trade names itself, on its California filing, which makes it one of the more cleanly documented broker structures we've profiled, even though the consumer-facing brands aren't cross-linked on each other's sites.

Owned or operated by InfoPay, Inc.68 entities in this network · BostonExplore the full map

Reputation

Trust signals

Trustpilot 4.3 · BBB A · Sitejabber 3.1

InfoTracer has a deeper third-party review footprint than most brokers in this directory (4,345 Trustpilot reviews and 30,085 Sitejabber reviews), consistent with the 22-year operating history. The headline number is the ~1.2-point gap between Trustpilot (4.3 / 5) and Sitejabber (3.1 / 5), a split worth reading carefully.

Trustpilotinfotracer.com · 4,345 reviews · TrustScore 4.54.3 / 5As of 2026-05View reviews ↗

Better Business BureauInfoPay's Boston file, now listed under the GoodCar name with Infotracer.com among its alternate names · 206 complaintsA ratingAs of 2026-09View profile ↗

SmartCustomer (formerly Sitejabber)infotracer.com · 30,085 reviews3.1 / 5As of 2026-05View reviews ↗

What reviewers and complainants say, from the sources above. Redact hasn't verified these complaints.

Subscription billing disputes (auto-renewal, unexpected charges, difficulty cancelling)
Personal information published / made searchable without consent
Inaccurate or stale records linking the wrong people to addresses
Records reappearing weeks or months after a successful opt-out
Difficulty distinguishing InfoTracer from the IDStrong sibling product when seeking removal help

Reading the Trustpilot / Sitejabber gap. Trustpilot averages 4.3 / 5 across 4,345 reviews; Sitejabber averages 3.1 / 5 across 30,085 reviews, roughly seven times as many. BBB carries an A rating with 206 complaints filed in the same window. BBB's grade weighs factors including how a business responds to complaints, so an A isn't a measure of complaint volume or customer satisfaction.

Common complaint themes (BBB + Sitejabber + Trustpilot lower-star reviews):

Litigation

Litigation history

Three dismissed class actions

No FTC, state attorney-general or California privacy agency action has turned up. Three putative class actions have gone after the free search previews that sell InfoTracer's reports, alleging they used people's names without consent. Two in Illinois federal court were brought against the defendant captioned as Accucom Corporation, d/b/a Infotracer, under the Illinois Right of Publicity Act. One in California named InfoPay, Inc., whose California filing lists infotracer.com. All three ended without any court deciding whether the previews broke the law. The rest of InfoPay's litigation is on the Court Case Finder profile.

Azuz v. Accucom Corp.

Dismissed

N.D. Ill. 1:21-cv-01182 · Illinois Right of Publicity Act · Filed 2021

Claim: Free search previews used a person's name to sell subscriptions
Outcome: Dismissed October 2, 2025 for lack of standing

The named plaintiff said InfoTracer's free previews used her name and identifying details to advertise its paid background reports. Discovery showed the site had only ever returned her name to searches run by her own lawyers or by the company's investigators, and she testified she had never searched the site herself. The court held she had suffered no injury, dismissed the case, and wouldn't let other class members step in as plaintiffs.

The dismissal order (PDF) ->

Dobija v. Accucom Corp., d/b/a Infotracer

Dismissed

N.D. Ill. 1:25-cv-14118 · Illinois Right of Publicity Act · Filed November 18, 2025

Plaintiffs: Two members of the class Azuz had proposed
Outcome: Dismissed with prejudice August 18, 2026 as time-barred

Two people from the class Azuz had proposed brought the same claim six weeks after that case ended. The court held that a suit filed by a plaintiff without standing didn't pause the one-year limitations period for anyone else, so their claims had run out, and it dismissed the case with prejudice.

Hernandez v. InfoPay, Inc.

Voluntarily dismissed Jun 26, 2024

N.D. Cal. 5:24-cv-03541 · California right of publicity · Filed June 12, 2024

Claims: Cal. Civ. Code § 3344, misappropriation of name or likeness, unfair competition
Proposed class: California adults who aren't subscribers and turned up in a teaser profile

A California resident said InfoTracer's teaser profiles, the free previews shown before a paid report, used her name and personal details to advertise subscriptions without her consent. The complaint names InfoPay as the site's owner and operator. She withdrew it without prejudice two weeks later, before InfoPay had answered, so none of it was tested.

FAQ

Q & A

Common questions

Is InfoTracer a data broker?

Yes. InfoTracer is a paid US people-search and background-check broker operated by InfoPay, Inc. It has been continuously operating since October 1, 2003, making it one of the longer-running brokers in the category, and it sells access to consumer profiles through a preview-then-paywall subscription model.

Who owns InfoTracer?

InfoTracer is a service of InfoPay, Inc., which does business as InfoTracer per its California data broker registration. The same registration lists sibling names including IDStrong, CourtCaseFinder, Propertychecker, Sentinex, EntityCheck, GoodCar, StateCourts, ThePublicIndex, CourtRecords, StateRecords, and RecordsFinder.

What information does InfoTracer publish?

InfoTracer publishes full names with aliases, current and previous home addresses (often back 20+ years given the 2003 vintage), landline and mobile phone numbers with carrier identification, email addresses, approximate age and date of birth, likely relatives and associates, property records, criminal records, court records, business-entity records, and reverse IP-address lookups.

Can I remove myself from InfoTracer?

Yes. InfoTracer's opt-out at infotracer.com/optout worked on our August 11, 2026 walk. It had failed on our attempts from May 2026, but that walkthrough ran it end to end: search your name and state, tick Select Record on your row, click the red Remove Data button, and optionally add an email for written confirmation. The confirmation screen promises processing within 24-48 hours. See our InfoTracer removal guide for the step-by-step with screenshots.

How long does InfoTracer take to remove information?

The confirmation screen at the end of the opt-out flow promises processing within 24-48 hours, and an email confirmation once the removal completes if you provided an address. BBB complaints describe records reappearing weeks or months after a successful opt-out, so recheck periodically rather than treating one removal as permanent.

Is InfoTracer covered by FCRA?

It says it isn't a consumer reporting agency. InfoTracer describes itself as a public-records and people-search product that isn't sold for FCRA purposes, and its terms bar using reports for employment, tenant, credit, or insurance decisions. Buyers seeking screening reports for those purposes must use a regulated CRA instead.

Take yourself off data broker sites

Redact scans data broker sites from your device. The free scan shows which of your details are exposed but hides which broker lists you; Premium and Ultimate show where each listing is. They also submit removals for most brokers Redact covers and hand you the opt-out link for the rest, then re-scan on a schedule and file again if you reappear. Coverage varies by broker.

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Last updated September 10, 2026.

The two Illinois class actions over InfoTracer's previews were added from the court's own dismissal order, and a California one against InfoPay over the same previews from its complaint and docket. The BBB entry now points at the file its old link redirects to. August 11, 2026 · Opt-out confirmed working by a real end-to-end walkthrough, ending the broken-form status held since May. Profile otherwise written May 22, 2026.

Opt-out last verified August 11, 2026.

The page provides general information, not legal advice. Redact is not affiliated with or endorsed by InfoTracer or any other company named here. Spotted an error, or represent this company? Email support@redact.dev.